(+48 52) 345 95 10
info@its-poland.com
8 Kolobrzeska, Bydgoszcz, Poland

#changenotcancel

There are numerous quotes and idioms that we would like to remind you now: “Every cloud has a silver lining”, “There is always sunshine after the rain”, “ It may be stormy now but it never rains for ever” and finally our favourite one that we have started with “ There is always a rainbow at the end of every rain”. This is what we want to concentrate on at this time of hardship and doubt connected with COVID-19 spread.

Now is the time to look for ways to help support each other and together look into the future. Thank you for your continued loyalty and for placing your trust and confidence in ITS Poland in these uncertain times. We want to support and protect both you, our greatly valued customers and partners, and also our local suppliers all over Poland. We want our industry to survive, grow and prosper. Probably you already understand that we are all in this together.

Now it is the time to start cooperation to create new opportunities. This is why we would like to ask you to reason with your clients and try to postpone your Polish travels and not to cancel them all together. We strongly believe, that after the epidemics people will still desire to get away from all of its inclinations and forget about their worries for a while, to have some rest and to discover Poland as their travel destination. This is why we want to ask you to talk to your clients to postpone their journeys.

Our team will do their utmost to help you find possible new travel dates and hotel availabilities. All that of course maintaining the best possible cancellation policy, to give your clients confidence and peace of mind during the current situation.

To encourage your clients to stay with us, we have prepared below propositions:
  1. Until the situation stabilises, we will be extending the option of a 100% refund on all new 2020 bookings made after March 25, 2020, for cancellations made more than 14 days prior to a tour.
  2. Prepayments will be accepted 2 weeks before your group arrival.
  3. We give you also free of charge city sightseeing with our guides for each group that instead of cancel their trip decides to move their date of travel to some further date in 2020 or 2021.
  4. Karaoke Happy Hour with free soft drinks in our Mr Vavelski club in Kraków.

We hope that these options will help you in your negotiations with your groups.

Don’t let this virus define your business. Be strong as things will definitely get better.

Acting together we can overcome this temporary crisis and come out the other end stronger than ever.

Read the CEO Letter regarding the COVID 19 Pandemic